Cancellation, Return and Exchange Conditions (B2B & Export)

b2b.vocens.com

b2b.vocens.com All transactions made through T.R. It has the status of "Inter-Merchants (B2B)" commercial purchase and sale within the scope of the Commercial Code. For this reason, the provisions of the Consumer Protection Law No. 6502 and the "Right of Withdrawal" are not valid on this platform. The following strict return and exchange rules apply, protecting our business and export processes at international standards.

1. No Right of Return and Withdrawal

Arbitrary returns or "right of withdrawal" for knitwear sweaters and other textile products sold wholesale through our platform There is absolutely no. Orders placed cannot be canceled after they enter the production or shipping phase.

2. Defective Product Notification Periods and Conditions

The buyer is obliged to immediately inspect the products he receives. In accordance with the Turkish Commercial Code (Article 23):

• Obvious defects (tears, wrong color, obvious manufacturing defect) will be removed from the date of receipt of the cargo. within 3 (three) days at the latest It must be notified to us in writing and with photographs/video.
• The notice period for non-obvious (hidden) defects starts from delivery. 8 (eight) days at the latest.
• Objections and refund requests made after these periods have passed will not be accepted and the products will be deemed to have been accepted by the buyer as perfect.

3. Export and Customs Responsibilities (Overseas Orders)

The basic conditions that protect our company in export shipments abroad are as follows:

• Customs and Taxes: Any customs taxes, import duties, storage fees and local legal procedures in the buyer's country is entirely the responsibility of the Buyer..
• Products not cleared from customs: If the products cannot be cleared from customs in the destination country, the buyer does not pay the taxes, or is not received due to lack of documentation, no refund will be made under any circumstances.
• Returning Export Cargoes: Storage, return cargo fee and Turkish customs expenses that will occur upon the entry into Türkiye of packages returning from customs due to problems caused by the Buyer will be collected from the Buyer's balance or invoiced to him/her.

4. Transportation and Expense Conditions for Approved Returns

Only returns/exchanges of products whose defects have been previously confirmed in writing by the Seller (b2b.vocens.com) can be accepted. Even in this case:

• The products must be unused, with labels intact and in their original wholesale packaging. Products whose fitness for sale has been compromised cannot be returned.
• Especially for international orders, return shipping costs of defective products and customs expenses in the country of origin, if any. belongs to the Buyer. The seller covers the transportation of defective products via contracted cargo only for deliveries within Türkiye (Gaziantep).

5. Balance and Exchange in Lieu of Refund

As a requirement of our commercial operation, for products that are found to be defective and whose return is approved. Cash/credit card fees are not refundable. Instead:

• Defective products will be replaced with new ones (depending on stock availability) or,
• The amount of returned products is added to the Buyer's current account as store credit and deducted from subsequent wholesale orders.