Is it safe to shop from your site? How can we trust your company?

b2b.vocens.com is a business based in Gaziantep, officially subject to tax and operating in accordance with legal procedures. All our transactions are invoiced. Your data on our site is protected by encrypting with a 256-bit SSL certificate. Our goal is not to make a one-off sale, but to establish a long-term supplier relationship with your business based on trust.

Do the products look exactly the same as the photos on the site?

Absolutely yes. All product photos on our site are our own professional shots and are the exact products that will be sent to you. There may be only minor tonal differences due to studio lights or the color settings of your phone/computer screen; However, the product model, pattern and knitwear quality are exactly the same as in the image.

I placed my order, when will it be delivered?

Speed is very important in your wholesale orders. Your orders whose payment is approved are usually processed depending on stock status and order volume. Within 1 to 3 business days They are carefully packaged and delivered to contracted cargo or warehouse/logistics companies. When the shipping process begins, you will be notified of tracking.

Do you send products abroad (Export)?

Yes, we export wholesale knitwear sweaters to many countries around the world. Logistics and delivery times for international shipments vary by country. For export shipments, the cargo cost and possible customs/import taxes in the destination country are entirely the responsibility of the buyer.

Do you have a Minimum Order Quantity (MOQ) or batch rule?

Our platform only sells wholesale to commercial customers (B2B), we do not have retail sales. For this reason, our products are sold in size sets (series). Detailed series information and minimum purchase quantities are stated on each product's own detail page.

What are your payment methods?

You can pay for your orders by Credit Card through our secure payment infrastructure or via Wire Transfer/EFT to our company's official bank accounts. Payment must be received by us for your order to be processed.

What should I do if I receive a defective/defective product? Do you get refunds?

All our products undergo quality control before shipment. Arbitrary refunds cannot be made in B2B sales. However, if you detect an obvious defect arising from production, we will notify you from the date you receive the products. within 3 days at the latest You must notify us with a photo/video. If the defect is confirmed by us, the product will be replaced or the refund amount will be added to your balance to be used in your next order.

Have another question? info@b2b.vocens.com at or +90 551 675 22 18 You can reach us at phone number.